Tidio Live Chat Software Review
Tidio is a leading live chat platform that offers various features to enhance customer service and increase sales. In this review, we will explore the key features, plans, pricing, pros, cons, user reviews, security measures, and alternatives of Tidio. By the end of this article, you’ll have all the information you need to determine if Tidio is the right live chat software for your business.
Key Features of Tidio:
Tidio’s main feature is its powerful live chat software, which includes live typing, canned responses, email messaging, pre-chat surveys, multilanguage support, and more. Additionally, Tidio offers tight integration with Shopify, automated chatbots with a visual chat builder, a ticketing system for offline messages, team support features, analytics for data-driven decisions, and seamless integration with popular platforms like Instagram, Messenger, and email. The chat widget is highly customizable, and Tidio provides dedicated apps for major platforms.
Tidio is a top-rated live chat software that provides businesses with chatbots and a ticketing system to improve customer service. Its main feature is the high-quality live chat solution, which includes features like live typing, canned responses, email messaging, pre-chat surveys, and multilanguage support.
Other notable features of Tidio include tight integration with Shopify, automated chatbots with a visual chat builder, a ticketing system for offline messages, team support for larger teams, analytics for data-driven decisions, and integrations with Instagram, Messenger, and email.
Tidio offers extensive customization options for the live chat widget on your website, dedicated apps for major platforms, and integration options for popular platforms like WordPress, MailChimp, and Zapier.
The platform is user-friendly and offers affordable pricing, starting at $19 per month after a 7-day trial. There is also a free forever plan that includes 50 chat conversions, 100 chatbot conversations, and a ticketing system.
During our review, we didn’t encounter any major issues with Tidio. However, some users have reported minor issues with integrating Hubspot, lack of integration with Twitter or WhatsApp, and notification sound problems on the mobile app. Tidio’s support team is responsive and willing to assist with any issues.
Plans and Pricing:
Tidio offers three paid plans: Communicator, Chatbots, and an enterprise plan. The Communicator plan starts at $19 per month and includes unlimited live chat conversations, up to 5 operators, and all the features of the free plan. The Chatbots plan, priced at $39 per month, is suitable for websites with heavy traffic and the need for automated chatbots. The enterprise plan, priced at $289 per month, offers additional benefits like a dedicated customer success manager.
Security Measures:
Tidio prioritizes data security by using 256-bit SSL encryption for all connections and HTTPS domains. Customer data, including passwords and credit card details, is encrypted with one-way hash algorithms. Tidio’s software infrastructure is hosted on secure AWS servers, ensuring the protection of user data.
User Reviews and Testimonials:
Tidio receives high ratings on major software review platforms, with an average rating of 4.7 to 4.8 out of 5. Users appreciate Tidio’s ease of use, affordability, and rich functionality.
Tidio has received high ratings on major software review platforms, including G2, Get App, TrustRadius, Shopify App Store, and Capterra. Users appreciate its ease of use, affordability, and rich functionality.
In terms of security, Tidio follows best practices to protect data and messages exchanged through its live chat software.
If you’re looking for alternatives to Tidio, some good options include LiveChat, LiveAgent, and SmartSupp. You can find more details in our comprehensive review of the best live chat software.
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